How do I know if my property manager is using AI safely?

Make sure you and your property manager are aligned on the following. Ask for:

  • A written AI use policy that names every AI vendor and shows exactly where each tool is used in the workflow.
  • Ensure data protection and transparency adherence from their AI vendors, such as GDPR and CCPA.
  • No fully automated decisions for screening, maintenance, and leasing actions. AI should flag data for a human to review, never act alone.
  • Bank statements, IDs, and non-public property information must never be pasted into public AI tools like ChatGPT.